Refund policy

No returns accepted, however, exchanges are available if an item arrives damaged. 

To start an exchange, you can contact us at caseishcases@gmail.com within 5 days of receiving the item(s). Please provide images of the damaged item. If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If for any reason we do not have the item you are exchanging in stock, we will process a refund.

You can always contact us for any return questions at caseishcases@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
No returns accepted, however, exchanges are available if an item arrives damaged.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the exchange was approved or not. If approved, we will ship you a replacement within 1-3 business days and provide tracking details. If for any reason we do not have the item you are exchanging in stock, we will process a refund. You’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.